Support
Help with ChowTime for iPhone and Apple Watch.
Contact Cruz App Labs
Email us with your ChowTime version, iPhone and iOS version, and a short description of what happened. Include the Watch model and watchOS version for Watch issues. Do not send passwords, verification codes, payment details, or unnecessary health information.
Email support@cruzapplabs.comFree and Premium features
The free version includes standard schedules, the timer, the essential ChowTime alert, and current-week confirmed-fast history. Premium adds Advanced Fasts, weight tracking and trends, complete history and totals, custom reminders, persistent alarms and sound controls, Live Activities, and Apple Watch support.
Purchases and subscriptions
Use Settings > Restore purchases with the Apple Account that made the purchase if Premium is not recognized. Apple handles billing and subscription changes. You can manage your subscription with Apple.
Reminders are unavailable
Check ChowTime’s reminder settings, then open iPhone Settings and choose Notifications > ChowTime. Focus modes, Silent Mode, and system settings may affect delivery. The essential ChowTime alert is free; custom reminders and persistent alarms require Premium.
Apple Watch or Live Activity is unavailable
Confirm Premium is active, Bluetooth and Wi-Fi are available, and ChowTime is installed on the paired Watch. Open ChowTime on the iPhone after changing a schedule or restoring a purchase. For Live Activities, review ChowTime’s permissions in iPhone Settings.
Weight history
With Premium, open Progress to add a starting weight or dated weigh-in. Open Weight history and tap an entry to edit it, or swipe left to delete it. The earliest remaining entry becomes the starting point. Weight entries stay on the device and are not copied to the Apple Watch.
Basic troubleshooting
- Confirm that ChowTime is updated to the latest App Store version.
- Close and reopen ChowTime.
- Restart the iPhone and paired Watch if a system permission or sync appears stuck.
- Use Restore purchases if Premium access is missing.
- If the issue continues, email support before deleting the app, because app history is stored locally.
Health and urgent concerns
ChowTime is a scheduling tool, not medical care. Stop a fast when needed. Do not delay necessary food, fluids, or medication to follow a timer. Seek qualified medical guidance for health questions and contact local emergency services for an emergency.
Legal and privacy
Read the ChowTime Privacy Policy. ChowTime uses Apple’s Standard Licensed Application End User License Agreement.